Frequently Asked Questions

This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 0207 193 1164.

HRH Metal is an over 18s event.

HRH Metal is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.

All guests are required to bring photo ID.

Check-in for Standard & VIP Accommodation Customers will be from 2pm.

Check-out is 11am.

All accommodation customers must vacate the hotels by 11am on 18th February 2019

We are now able to take deposits payments if bookings are made prior to 5th September 2018. Deposits are £60 per person To pay balances, please contact us on 0207 193 1164.

Two keys per room will be issued to you at check-in.

No smoking is permitted in hotel rooms.

Alcohol will be served the whole time the arena is open. If you do drink, don’t drive – the venue is within walking distance of the hotels.

No. There are a number of food vendors inside the venue as well as plenty of bars .

You have to be out of the arenas at closing time, which is around 2am each night.

Please contact us on to get special permission. If you wish to cover the event as a member of the press, please contact

No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.

To replace a wristband that has been reported lost, there is a charge of £40. You will need to bring ID to main reception to be issued with a replacement.

Self-Parking Fee: 20 GBP
We have deals with NCP New Street behind hotel at 18GBP for 12hours or 20GBP for 24hours and Apcoa China Town for 12GBP for 24hours. Validation of ticket and payment for parking must be made at hotel reception to receive discount. Charges per validation

The venue doesn’t have its own parking facilities, but there are bays and street parking locally, on Bow Street and Irving Street to the rear.

The Mailbox car park (600 metres away) has parking and 16 accessible spaces and the NCP Cark Park, Horesefair, which is just a few metres away, has parking too.  Standard car park tariffs apply and a blue badge (if you have one) should be displayed.

Birmingham is the 2nd largest city in the UK! There’s plenty to do

Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.

A limited amount of daily tickets will eventually go on sale. These are valid at the venue whilst open. Accommodation is not included in the daily ticket package. These can also be booked via our call centre 0207 193 1164.

To make a cancellation, please email us at See terms and conditions for cancellation charges

Sign in to customer account. Click the “My Account” link in the site menu. Click the “My Orders” link in the sidebar. Click the “View Order” link on the order you want to edit. Click the “Edit Party Members” link at the top of the order. Edit party member details then click the “Save Changes” button